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Returns and Replacement Policy

Please read through policy before finalising your purchase. Thank you!

I operate a returns policy for faulty goods. Should you need to return any item to us for any reason please contact me first by e-mail anna@annahornby.com

Faulty Goods

If any of the goods are faulty I will send you a replacement free of charge.

Prints will not be refunded after receipt.

Exchanging goods

If you would like to exchange any items please contact me and working with my Print Company to our best to get your exchanged items to you. Please be aware that you are responsible for the cost of the item back to us and also the shipping costs for sending out the exchange item

Changing or cancelling an order

Cancelling your order. You have the right to cancel your order within 2 working days from the date you received your order. To cancel your order please contact me in writing within 2 days. This will give me time to not place the order of your item to my print company.

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us.

The print company will check all items returned as damaged or defective. In the event they find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired this will be dealt with on a case by case basis.

When will I receive my refund?

We action all refunds the day after the print company receive the goods back and it can take up to 3 working days for the refund to show on you card.

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